AI has moved from demo to dispatch.
Service teams need practical ways to use copilots, routing, asset intelligence and technician knowledge without slowing the workday down.
May 27 – 28, 2027Sheraton Centre Toronto Hotel
Frontier ofField Service2027
Where service operations, skilled trades, logistics and applied AI meet for two days of practical playbooks, field-tested systems and leadership connections.
150–300
target attendees for the inaugural edition
20–30
planned speakers and practitioners
3
parallel tracks across FSM, mobility and supply chains
2 days
at Sheraton Centre Toronto Hotel
FOUNDING SIGNALS
Built transparently as a serious first edition.
Inaugural edition with a focused 150–300 attendee target
Program committee reviewing talks, posters and committee applications
Speaker, student, sponsor and vendor pathways designed from day one
Downtown Toronto venue selected for travel, meetings and evening networking
WHY NOW
Field service is entering its execution decade.
The next gains will come from how teams schedule work, move technicians, capture field knowledge and connect assets to decisions.
Service is becoming a revenue engine.
Executives are rethinking service margins, uptime contracts, technician productivity and customer retention as strategic growth levers.
The skilled workforce is changing.
Retirements, training gaps and safety expectations make technician enablement, field data capture and operational playbooks urgent.
Vendors and operators need the same room.
FSM platforms, integrators, AI builders and service leaders need candid conversations about what actually deploys in the field.
SERVICE BUSINESS THEMES
The commercial side of field service belongs in the program.
Service revenue, margin discipline and outcome-based contracts
First-time fix, parts readiness and service supply-chain performance
Customer transparency, ETA accuracy and service experience
Technician as trusted advisor, not just work-order closer
Support center, dispatch and field workflow alignment
AI governance for decisions that affect customers and technicians
Built for the people running service in the real world.
FOFS is designed around the work that has to happen after the keynote: better field execution, faster dispatch decisions, safer teams and technology that survives contact with daily operations.
Service Leaders
Benchmark workforce strategy, technician productivity, customer experience and margin protection with operators facing the same constraints.
Field Teams
See practical playbooks for mobile work, safety, scheduling, parts visibility and the next generation of skilled trades.
AI & FSM Builders
Meet buyers and partners translating copilots, predictive maintenance and automation into deployable field-service outcomes.
WHO SHOULD ATTEND
Compare attendee pathsClear paths for every field-service stakeholder.
Service operations leaders
Benchmark dispatch, utilization, margin, workforce planning and customer commitments.
Dispatch and workforce managers
Compare scheduling models, technician enablement and field data practices.
FSM product and IT teams
Understand integration, governance, mobile workflows and adoption realities.
Skilled trades business owners
Find practical automation, training and growth ideas for trade-led service teams.
AI, data and asset teams
Pressure-test predictive maintenance, copilots and asset intelligence use cases.
Students and researchers
Present posters, meet employers and connect applied research to real operations.
A real conference day, not a single-track lecture block.
FOFS is planned as a two-day conference rhythm with shared keynotes, simultaneous tracks, posters, sponsor conversations, breaks, lunch, reception and end-of-day networking.
Main Stage
Shared keynotes and executive panels
Common sessions bring everyone together around the operating model for AI-enabled service, workforce planning and customer commitments.
Parallel Tracks
Concurrent sessions by focus area
FSM and skilled trades, transportation and mobility, and cognitive supply-chain sessions run side by side so attendees can follow the track that fits their role.
Poster & Vendor Floor
Posters, demos and sponsor meetings
Student posters, accepted abstracts, vendor conversations and field-proven demos happen alongside the formal program.
Hosted Breaks
Lunch, coffee and session transitions
Coffee breaks, lunch blocks and room changes are built into the day so networking is not squeezed between talks.
Evening
Reception, dinner and end-of-day networking
The day closes with a hosted reception and dinner-style networking for speakers, sponsors, committee members and attendees.
AGENDA PREVIEW
A day shaped for sessions, demos and relationship-building.
The final program will be published as speakers and abstracts are accepted. This preview shows the intended rhythm for attendees and sponsors.
View program08:00
Registration, breakfast and sponsor floor opens
09:00
Shared keynote: the operating model for AI-enabled field service
10:15
Coffee break, poster viewing and vendor conversations
10:45
Parallel sessions across FSM, mobility and supply-chain tracks
12:15
Hosted lunch with topic tables and committee meetups
13:30
Workshops, oral presentations and field-proven case studies
15:30
Session break, demos and structured networking
17:30
Reception, dinner-style networking and sponsor-hosted conversations
Six tracks across the service lifecycle.
From mobile workforce management to predictive maintenance, FOFS connects service strategy with the technical systems changing field execution.
01
Field Service Management
Dispatch, scheduling, mobile workforce intelligence.
02
Predictive Maintenance
Computer vision, IoT and ML on the asset edge.
03
Autonomous Logistics
Last-mile routing, fleet AI and warehouse robotics.
04
Cognitive Supply Chains
LLMs for demand sensing, sourcing and resilience.
05
AI for Skilled Trades
Copilots for electricians, plumbers, HVAC, welders.
06
Transportation & Mobility
AVs, rail, ports and the moving-things economy.
REGISTRATION CLARITY
Early pricing, presenter passes and vendor teams are already defined.
Student early bird from CA$ 249
Trades, operator and oral presenter early bird from CA$ 499
Vendor pass includes up to 3 people and speaker opportunity review
Early-bird pricing ends August 31, 2026
Speaker program taking shape.
Placeholder speakers are shown for layout while the program committee confirms the real speaker roster.
Program committee
A Canadian-led committee is shaping the research, trades and industry case-study program.
Sample Name One
Program Chair
Example University
Sample Name Two
Industry Co-Chair
Example FSM Co.
Sample Name Three
Tracks Lead
Example Logistics Council
Sample Name Four
Research Lead
Example AI Institute
Help the founding audience find FOFS.
Speakers, sponsors and committee members should not have to write promotional copy from scratch. The promotion kit gives them share text, badges and asset guidance.
Reserve your place in the room where field service moves next.
Early-bird pricing ends August 31, 2026. Join the first FOFS audience of operators, technicians, researchers and builders in Toronto.
Bring your team for the operating conversations that usually happen in fragments: workforce planning, service automation, technician enablement and the field data needed to make AI useful.