Executive keynotes
Big-picture service strategy, AI operating models, workforce planning, uptime and customer commitments.
FOFS is inviting service operators, skilled-trades leaders, researchers and FSM builders to propose keynotes, case studies, panels, workshops and reviewed abstracts for May 27 – 28, 2027.
Because FOFS is a focused first edition, we are prioritizing practical sessions with clear audience value.
Big-picture service strategy, AI operating models, workforce planning, uptime and customer commitments.
Real deployments from service leaders who improved dispatch, first-time fix, technician adoption or margin.
Hands-on sessions for data readiness, change management, AI governance, service supply chain and mobile workflows.
Industry case studies, student posters and applied research reviewed by the FOFS program committee.
These themes align with current FSM conferences while keeping FOFS focused on operators, trades and applied AI.
AI-native dispatch and workforce planning
Technician enablement and skilled-trades knowledge transfer
Predictive maintenance, asset intelligence and uptime
Service as a revenue engine and margin discipline
Customer transparency, ETA accuracy and service experience
Parts readiness, service supply chain and first-time fix
FSM platform strategy, integration and field adoption
Transportation, fleet service and mobile workforce operations