From the technician's tablet to the global routing engine — every session maps to one of three tracks chasing the same goal: AI that moves atoms, not just bits.
Track 01
The Intelligent Edge
FSM & Skilled Trades
Bridging the gap between field technicians, service leadership and advanced technology — empowering the workforce, protecting margins and eliminating equipment downtime.
Service Revenue
From Cost Center to Growth Engine: Service Margins, Uptime Contracts and Customer Retention
How field service leaders connect technician productivity, contract design, customer experience and service profitability.
AI for Skilled Trades
The Augmented Tech: Using GenAI Co-Pilots for Real-Time On-Site Diagnostics
Overcoming the labor shortage by equipping junior technicians with AI knowledge bases to solve complex repairs on the first visit.
Predictive Maintenance (PdM)
From Reactive to Zero-Downtime: Integrating IoT Sensors with FSM Scheduling
Moving beyond fixed maintenance schedules. Using real-time vibration, thermal, and acoustic data to trigger automated dispatch requests before an asset fails.
FSM Workflow Automation
Algorithmic Dispatch: Dynamic Routing and Skill-Matching for Field Crews
Automating work order assignments based on technician location, traffic patterns, part availability, and specialized certifications.
Customer Experience
ETA Accuracy and Customer Transparency as Operating Metrics
Turning dispatch, mobile status, customer communication and closeout quality into a measurable service experience.
Track 02
Next-Gen Movement
Transportation & Mobility
The physical movement of goods and people — autonomy, efficiency, and the infrastructure that makes it possible.
Autonomous Logistics
The Driverless Middle-Mile: Deploying Autonomous Trucks and Hub-to-Hub Freight
Operationalizing autonomous trucking corridors, regulatory hurdles, and managing mixed fleets (human and robotic drivers).
Optimizing EV routing based on charging infrastructure, payload weights, and battery degradation models.
Last-Mile Autonomy
Drones and Sidewalk Robots: Solving the High-Cost Last-Mile Bottleneck
The practicalities of deploying localized robotic delivery systems in dense urban centers.
Track 03
The Thinking Network
Cognitive Supply Chains
The high-level brain of global logistics — disparate data streams synthesized into self-correcting supply chains.
Cognitive Supply Chains
The Self-Healing Supply Chain: AI-Driven Disruption Mitigation
Supply chains that automatically reroute shipments, reallocate inventory, and update supplier orders in response to geopolitical events, weather disruptions, or port congestion.
Predictive Demand & Inventory
Anticipatory Logistics: Pre-Positioning Inventory via Predictive Analytics
Utilizing macroeconomic data, weather patterns, and local buying trends to move goods to regional fulfillment centers before the customer places the order.
Unified Visibility
Breaking Silos: Merging Warehouse Management (WMS), Transportation (TMS), and FSM Data
Achieving true end-to-end visibility so a delay in manufacturing instantly updates the final-mile service window.
See the full schedule
Sessions, speakers, rooms and pass-type filters across both days.